Privacy Policy

Introduction

SuretyCAM LLC, doing business as Surety Business ("Surety," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third-party sources.

Information You Provide

• Account Information: Name, email address, phone number, billing address, and service address when you create an account or purchase services.
• Payment Information: Credit card numbers, bank account details, and billing information processed through our secure payment processors.
• Service Information: Details about your security system, monitoring preferences, emergency contacts, and access codes.
• Communications: Information you provide when contacting our support team, participating in surveys, or communicating with us.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on pages, and other interactions with our website and services.
• Security System Data: Alarm events, sensor activity, video recordings (if applicable), access logs, and system status information transmitted through the Alarm.com platform.
• Location Information: General location based on IP address and precise location for fleet management services if enabled.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our security monitoring services
• Process transactions and send related information
• Respond to alarm events and dispatch emergency services when appropriate
• Send service notifications, updates, and security alerts
• Provide customer support and respond to inquiries
• Monitor and analyze usage trends to improve our services
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations and enforce our agreements

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With Alarm.com and other third-party vendors who perform services on our behalf, such as payment processing, monitoring services, and customer support.
• Monitoring Centers: With professional monitoring centers that respond to alarm events and coordinate emergency dispatch.
• Emergency Services: With law enforcement, fire departments, or emergency medical services when responding to alarm events.
• Legal Requirements: When required by law, subpoena, court order, or government request, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: When you have given us explicit permission to share your information.

We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, remember your preferences, and improve your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Video recordings and alarm event data are retained according to your service plan and Alarm.com's data retention policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time by following unsubscribe instructions or contacting us.
• Data Portability: Request a copy of your data in a portable format where technically feasible.

To exercise these rights, please contact us using the information provided below.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As noted above, we do not sell personal information.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, including Alarm.com, payment processors, and equipment vendors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: