Legal
Privacy Policy
Last updated: January 2025
Introduction
SuretyCAM LLC, doing business as Surety Business ("Surety," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
We collect information that you provide directly to us, information collected automatically, and information from third-party sources.
Information You Provide
- Account Information: Name, email address, phone number, billing address, and service address when you create an account or purchase services.
- Payment Information: Credit card numbers, bank account details, and billing information processed through our secure payment processors.
- Service Information: Details about your security system, monitoring preferences, emergency contacts, and access codes.
- Communications: Information you provide when contacting our support team, participating in surveys, or communicating with us.
Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- Usage Data: Pages visited, links clicked, time spent on pages, and other interactions with our website and services.
- Security System Data: Alarm events, sensor activity, video recordings (if applicable), access logs, and system status information transmitted through the Alarm.com platform.
- Location Information: General location based on IP address and precise location for fleet management services if enabled.
Video Surveillance Data
If you use our video surveillance services, we collect and process the following video-related data through the Alarm.com platform:
Types of Video Data Collected
- Video Recordings: Continuous video recordings, event-triggered clips, and on-demand recordings captured by your security cameras.
- Thumbnails and Previews: Still images and preview frames generated from video footage.
- Video Metadata: Timestamps, camera identifiers, recording duration, file sizes, and event triggers (motion, person detection, etc.).
- Analytics Data: Data generated by video analytics features, including motion detection zones, person/vehicle detection events, and activity patterns.
Video Data Processing
- Video data is processed by Alarm.com's cloud infrastructure using automated systems for motion detection, object recognition, and other analytics features.
- AI-powered features may analyze video content to identify people, vehicles, packages, and other objects. This processing is automated and used to generate alerts and improve service functionality.
Video Data Retention
- Video clips and recordings are retained according to your service plan. Retention periods typically range from 7 days to 60 days depending on your plan and recording type.
- Saved or starred clips may be retained longer based on your account settings.
- Upon service cancellation, video data is deleted according to Alarm.com's data retention policies.
Video Data Access
- You control who can access your video data through your account settings and user permissions.
- Surety support personnel may access video data only when necessary to provide technical support at your request.
- Video data may be disclosed to law enforcement when required by law or valid legal process.
Access Control Data
If you use our access control services, we collect and process the following data through the Alarm.com platform:
- Access Logs: Records of door lock/unlock events, including timestamps, which door was accessed, and the method used (credential, code, manual, or remote).
- User Credentials: Information about authorized users, including names, assigned access codes, key fob IDs, mobile credentials, and access permissions.
- Entry/Exit Times: Timestamps recording when users enter and exit controlled areas.
- Failed Access Attempts: Records of invalid credential attempts, including time and location.
- Schedule Data: Information about automated lock/unlock schedules and access rules.
Access control data is retained according to your service plan and Alarm.com's data retention policies. Historical access logs are typically available for review through the Alarm.com portal for a limited period.
Fleet and GPS Location Data
If you use our fleet management services, we collect and process the following location-related data:
- GPS Coordinates: Real-time and historical latitude/longitude coordinates of tracked vehicles.
- Route History: Records of vehicle routes, including start/end points, waypoints, and travel paths.
- Stop and Idle Data: Information about vehicle stops, idle times, and duration at specific locations.
- Speed and Movement Data: Vehicle speed, direction of travel, and movement patterns.
- Geofence Events: Records of when vehicles enter or exit defined geographic boundaries.
- Driver Information: If configured, data associating specific drivers with vehicle trips.
Location Data Retention
Vehicle location history is retained according to your service plan. Older location data may be automatically purged after the retention period expires. You may download location reports before data is purged.
Employee Privacy Notice
If you track vehicles operated by employees, you are responsible for providing appropriate notice to those employees about GPS tracking and obtaining any required consents. We recommend consulting with legal counsel regarding employee monitoring requirements in your jurisdiction.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our security monitoring services
- Process transactions and send related information
- Respond to alarm events and dispatch emergency services when appropriate
- Send service notifications, updates, and security alerts
- Provide customer support and respond to inquiries
- Monitor and analyze usage trends to improve our services
- Detect, prevent, and address technical issues, fraud, or illegal activity
- Comply with legal obligations and enforce our agreements
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With Alarm.com and other third-party vendors who perform services on our behalf, such as payment processing, monitoring services, and customer support.
- Monitoring Centers: With professional monitoring centers that respond to alarm events and coordinate emergency dispatch.
- Emergency Services: With law enforcement, fire departments, or emergency medical services when responding to alarm events.
- Legal Requirements: When required by law, subpoena, court order, or government request, or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
- With Your Consent: When you have given us explicit permission to share your information.
We do not sell your personal information to third parties for marketing purposes.
Alarm.com Platform and Data Processing
Our services are powered by the Alarm.com platform. Alarm.com acts as a data processor on our behalf for security system data, including:
- Alarm events, sensor activity, and system status information
- Video recordings, clips, and video analytics data
- Access control logs and credential information
- Fleet tracking and GPS location data
- User account information and preferences
Alarm.com processes this data to provide platform functionality, deliver alerts and notifications, enable remote system access, and support video and analytics features. Alarm.com maintains its own privacy practices, and your use of Alarm.com services is also subject to Alarm.com's Privacy Policy.
We require Alarm.com and other service providers to protect your data and use it only for the purposes for which it was provided.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. Notification may be provided via email to the address associated with your account, through the Alarm.com app or portal, or by other means as required by law.
We maintain incident response procedures to promptly investigate and address potential security incidents. If you believe your account has been compromised, please contact us immediately.
International Data Transfers
Surety is based in the United States, and your information is processed and stored on servers located in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate. Data protection laws in these jurisdictions may differ from those in your country of residence.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Video recordings and alarm event data are retained according to your service plan and Alarm.com's data retention policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out: Opt out of marketing communications at any time by following unsubscribe instructions or contacting us.
- Data Portability: Request a copy of your data in a portable format where technically feasible.
To exercise these rights, please contact us using the information provided below.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As noted above, we do not sell personal information.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites, including Alarm.com, payment processors, and equipment vendors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: