Professional Monitoring
24/7 protection when you can't be there
Professional monitoring means trained operators are watching over your business around the clock. When an alarm triggers, they verify the threat and dispatch emergency services—so you get faster response and fewer false alarm fines.
24/7 monitoring center
UL-listed central stations staffed by trained operators around the clock. Your business is never unprotected.
Video verification
Operators see exactly what triggered the alarm. Real threats get priority response; false alarms are cancelled before dispatch.
Rapid dispatch
Police, fire, or medical services dispatched with verified details about what's happening at your location.
How professional monitoring works
Alarm triggers
Motion detected, door forced, glass broken—your system sends an instant signal to the central monitoring station.
Operator verifies
The operator reviews video footage and uses two-way voice to assess the situation. Real threats get priority response.
Help dispatched
Police, fire, or medical services are dispatched with verified information about what's happening at your location.
Monitoring features
Video verification
When an alarm triggers, operators can view live or recorded video to confirm what's happening. Verified alarms get priority police response in many jurisdictions, and false alarms are cancelled before dispatch—saving you from fines.
Two-way voice
Operators can listen and speak through your security panel. They can challenge intruders, provide instructions during emergencies, or verify that an alarm was accidental before dispatching.
Crash and smash protection
If someone destroys your panel before it can send an alarm, the monitoring station is still alerted. Cellular and internet dual-path communication ensures signals get through.
Custom call lists
Define who gets called and in what order. Different contacts for different alarm types. Escalation rules ensure the right people are notified for each situation.
Self-monitored vs. professionally monitored
Both options give you full app control, alerts, and video access. The difference is who responds to alarms.
Self-monitored
You receive alerts and decide whether to call police yourself. Lower monthly cost, full control.
Professionally monitored
Trained operators verify alarms and dispatch emergency services 24/7, even when you're unavailable.
Advanced monitoring options
Remote guard response
Professional guards monitor your cameras and respond to suspicious activity with voice warnings through camera speakers. Available with Business Cam Pro plans.
Video guard tours
Scheduled or on-demand video walkthroughs of your facility by remote guards. Verify doors are locked, lights are off, and nothing is out of place.
Panic and duress monitoring
Silent panic buttons and duress codes alert the monitoring station without triggering audible alarms. Critical for robbery situations and employee safety.
Environmental monitoring
Water leaks, temperature extremes, and freeze conditions can trigger alerts to the monitoring station, helping prevent costly damage even when you're away.
Video Verification
See what triggered the alarm
Video verification gives monitoring operators instant access to your camera footage during an alarm event. They can confirm whether it's a real threat or a false alarm—and provide better information to first responders.
Live & recorded access
Operators can view live camera feeds or jump to recorded clips from the moment the alarm triggered. No waiting for footage—they see what happened immediately.
Priority police dispatch
Many police departments give priority response to verified alarms. When the operator confirms an actual break-in on video, your call moves to the front of the queue.
False alarm prevention
Employee accidentally triggers the motion sensor? The operator sees it on video and cancels the dispatch—saving you from false alarm fines that can reach hundreds of dollars.
Better information for responders
Operators can describe what they see—number of intruders, location in the building, whether weapons are visible. First responders arrive knowing what to expect.
Multi-camera review
Operators can check multiple cameras to track movement through your facility. They know exactly where the intruder is and where they're heading.
Evidence preservation
Video clips from alarm events are automatically saved and can be shared with law enforcement for investigation and prosecution.
Environmental Monitoring
Protect against environmental threats
Security isn't just about intruders. Water damage, temperature extremes, and equipment failures can be just as costly. Environmental monitoring alerts you to problems before they become disasters.
Water leak detection
Sensors placed near water heaters, pipes, HVAC units, and other risk areas detect leaks immediately. Get alerts before a small leak becomes catastrophic water damage.
Temperature monitoring
Critical for restaurants, medical facilities, and data centers. Get alerts when temperatures rise above or fall below safe ranges to protect inventory, equipment, and compliance.
Freeze protection
Pipes can burst when temperatures drop unexpectedly. Freeze sensors alert you when conditions put your building at risk, giving you time to respond.
Humidity monitoring
High humidity can damage inventory, promote mold growth, and affect product quality. Monitor humidity levels and get alerts when they drift outside acceptable ranges.
24/7 monitoring
Environmental alerts can be monitored by the central station just like intrusion alarms. Get called immediately when sensors detect problems, even at 3am.
Historical data
Track temperature and humidity trends over time. Useful for compliance documentation and identifying patterns that indicate HVAC issues.
Monitoring you can count on
Surety uses UL-listed central monitoring stations with redundant systems and trained operators available 24/7/365. Professional monitoring is available as an add-on to any Surety Business security plan.