Support
We're here to help your business
Whether you need help setting up your system, troubleshooting an issue, or just have a question about how to use it, our expert support team is ready to assist. We offer multiple ways to get in touch.
Support Website
Our #1 support resource. Search our knowledge base or post a question and get a response from our expert staff. You can post publicly or send private messages to support staff.
Visit Support SiteSend us an email and we'll get back to you as soon as possible during business hours.
support@surety.businessDexter AI Chatbot
Get instant answers from Dexter, our AI assistant. Available 24/7 on the support site for quick questions and troubleshooting. You must be logged in to chat with Dexter.
Chat with DexterTechnical Support Hours
When you can reach us
Monday – Friday
8:30am – 7:00pm ET
Saturday & Sunday
10:00am – 2:00pm ET
These hours apply to our technical support staff. Our professional monitoring center is available 24/7/365 to respond to alarms.
Frequently asked questions
Getting Started
How do I get set up with Surety Business?
Contact our support team through the forum or email. We'll help you choose the right plan, order compatible equipment, and get your system online.
Do you offer phone support?
No, through many years supporting many thousands of customers, we've found that written communication is more efficient and works better. You'll never wait on hold and the people providing help are legitimate experts, not entry-level call center reps. Surety is web first.
Can I use Surety Business with multiple locations?
Yes. Each location gets its own plan and can be managed independently or together from a single Alarm.com account. Our Enterprise Dashboard makes it easy to manage all your locations in one place.
What type of cellular connection does the system use?
Alarm.com systems use LTE cellular communication for reliable, always-on connectivity. The cellular module is built into the panel—no separate plan or SIM card is needed.
Professional Monitoring
How do I update my emergency contact list?
Log in to System Manager on suretyhome.com to update your emergency contacts, dispatch instructions, and monitoring preferences at any time. Changes take effect immediately.
Is professional monitoring available in my area?
Professional monitoring is available nationwide through our UL-listed monitoring center. Service works anywhere with cellular coverage. See our monitoring page for full details.
Do I need a permit for my alarm system?
Many municipalities require an alarm permit for monitored systems. Check with your local government or ask our support team—we can help you determine if a permit is needed.
How do I put my system in test mode?
Log in to System Manager on suretyhome.com and place your system in test mode before testing. This prevents the monitoring center from dispatching during your test.
Equipment & Installation
What equipment is compatible with Surety Business?
Surety Business works with Alarm.com-compatible security panels, cameras, access controllers, and vehicle connectors. Our support team can help you choose the right hardware for your business.
Do you offer professional installation?
No, Surety is the self-managed Alarm.com provider for business. You install and mantain your equipment with in-house talent. Surety provides top-notch remote support to make sure it gets done right.
Can I add devices to my existing system?
Yes. You can add sensors, cameras, access readers, and other Alarm.com-compatible devices at any time. Contact support for help with compatibility and setup.
Where should I place my security panel?
Install your panel in a secure, central location with good cellular signal—typically a utility closet or back office. Avoid placing it near the main entrance where it could be tampered with.
What our customers say
Our team is ready to help you find the right security solution for your business.