If you manage security for more than one business location, you already know the pain: separate logins for each site, separate user lists, separate camera feeds, no single place to see whether every location is armed and operating normally. Multiply that across five, ten, or fifty locations, and it becomes a real operational burden. Alarm.com's Enterprise management tools solve this by consolidating everything into a single dashboard — and when you run your Alarm.com service through Surety Business, you get the Enterprise platform paired with hands-on setup support to get it running the right way from day one.
What Is Alarm.com Enterprise Management?
Alarm.com Enterprise Groups are designed for businesses managing more than one Alarm.com-enabled security system. Whether you're a franchise owner with a dozen retail locations, a property manager overseeing multiple commercial buildings, or an operations team responsible for offices across several cities, Enterprise Groups let you manage all of them from a single primary login.
Alarm.com Enterprise management is included with all Surety Business plans at no additional cost. Surety Business handles the account setup, helps you plan which account should serve as your primary login (the one with full administrator rights), and configures your Enterprise Group structure during onboarding. Locations can be added to the group at account creation or at any time afterward through the Alarm.com website.
The Enterprise Security Console
The Enterprise Security Console is the centerpiece — a single-page dashboard showing status and recent activity for every location in your group. At a glance you can see which locations are armed or disarmed, review consolidated alert notifications, and quickly spot anything unusual. Did a store open two hours early? Did an alarm trigger at a location that should be closed? The console surfaces these anomalies so you can act on them immediately rather than discovering them after the fact.
You can configure business hours for each location directly in the console, and if multiple locations share the same schedule, a template lets you apply identical hours across all of them at once. Business hours drive open/close alerts, access plan enforcement, and the anomaly detection that makes the dashboard genuinely useful for day-to-day operations.
Multi-Level Groups: Hierarchical Visibility
Enterprise Groups support hierarchical structures that mirror how your organization actually works. You can create a parent group at the corporate level, then nest regional subgroups underneath, with individual locations at the bottom. Corporate administrators see everything. A regional manager only sees the locations in their subgroup. A local store manager sees only their single site.
The practical benefit is clean delegation without sacrificing oversight. When you create a user at the parent group level, that user automatically has access across all subgroups and locations within. A Nashville office employee can be scoped to just their subgroup while the corporate admin retains full visibility across the entire organization. Surety Business can help you design this hierarchy during onboarding to match your actual org structure, so you're not reworking it later.
Enterprise Access Control
Centralized User and Credential Management
One of the most time-consuming tasks for multi-site businesses is managing employee access — adding new hires, revoking access for departures, updating credentials when roles change. Enterprise Access Control consolidates this across all your locations. You can add, edit, or revoke access credentials for Z-Wave locks, security partitions, and card readers from a single interface. Changes apply across all enrolled locations in seconds, which means terminating an employee's access at every site takes one action instead of calling each location individually.
Enterprise Access Plans
Enterprise Access Plans let you define time-based access rules and apply them across multiple locations. For example, you can create a rule that allows an employee's code to work only between 7 a.m. and 8 p.m. Monday through Friday on compatible locks and panels. This keeps after-hours access locked down without requiring anyone to manually arm and disarm each site.
Access Event History
A combined access event log shows activity across all locations in one view. You can monitor for unusual access patterns and configure alerts for specific events — a door held open too long, an unauthorized access attempt, or an employee badge used outside of scheduled hours.
One important planning note: if you already have individual Alarm.com accounts for each location, users on those accounts must be removed and recreated under the Enterprise Group to become Enterprise users. Surety Business support can walk you through this migration to make sure nothing falls through the cracks.
Enterprise Video Dashboard
The Enterprise Video Dashboard gives you a single view of every camera and SVR (stream video recorder) across all your locations. At a glance you can see connectivity status, how many days of video each device has recorded, and monthly clip upload counts. The dashboard flags problems — a camera offline, an SVR disconnected, a panel trouble condition, or upload counts approaching your plan limit — so you can resolve issues before they create gaps in your video coverage.
Video Health Reports can be run for a single location or across all locations simultaneously, and you can filter by issue type to quickly zero in on what needs attention. For businesses that rely on video for loss prevention, insurance documentation, or incident review, this consolidated view eliminates the need to log into each site separately to check on camera health.
Fleet Tracking: GPS Tracking Across All Locations
For businesses with vehicles in the field, Surety Business offers Alarm.com Connected Fleet — called Surety Business Fleet — which adds GPS vehicle tracking and fleet management directly into your Enterprise dashboard. The Enterprise-level Fleet dashboard shows all vehicles across all locations in a single view, organized by site, with support for up to 100 vehicles per location.
Setup is straightforward: the OBD-II Fleet Connector plugs into any gas-powered vehicle from 1996 onward with no tools required. Most businesses have their entire fleet online in under 30 minutes. Once connected, you get real-time GPS tracking, trip history with route playback, driver behavior monitoring (speeding, hard braking, rapid acceleration), engine diagnostics and fault code detection, fuel efficiency and idle time reporting, geofencing with boundary alerts, after-hours movement notifications, and tamper alerts if a device is unplugged. Automated Fleet Trip Reports can be scheduled on a daily, weekly, or monthly basis, and mileage logging is IRS reimbursement-ready.
When bundled with your Alarm.com business security service through Surety Business, fleet management lives in the same platform — one app, one login, combined billing. You can even create automation rules that link fleet and building systems, such as disarming an alarm when a company vehicle arrives at a location.
Bulk User Management
When you need to add a new employee who requires access to multiple locations, bulk user management lets you do it in one pass rather than repeating the process at each site. User information can only be added or edited through the Alarm.com website (not the mobile app), which adds a layer of security for credential management. One thing to be aware of: Enterprise user codes must be unique across the group. If a code is already in use on a single-system account within the group, the system will flag an error, so it's worth coordinating code assignments ahead of time.
Cross-Dealer Groups
If some of your locations are currently managed by a different Alarm.com provider, they can still be added to your Enterprise Group — Alarm.com supports cross-dealer groups. However, certain features are limited or unavailable in cross-dealer configurations, so you'll want to plan accordingly. The simplest and most capable setup is having all locations on Surety Business, which avoids these limitations entirely and gives you a single provider relationship for support and billing.
SMB Use Cases
Franchise or Retail Chain
A regional manager logs into the Enterprise Security Console and sees arm/disarm status for every store in their territory. When an employee is terminated, corporate revokes their access credentials once and the change applies across all sites instantly. Business hours templates ensure every location has consistent open/close alerting.
Property Manager
A property management company overseeing multiple commercial buildings uses Enterprise Access Plans to define per-tenant access schedules and monitors video health across all properties from a single dashboard. When a camera goes offline at one building, the Video Health Report flags it immediately.
Multi-Site Office or Professional Services
An IT or operations team monitors alarm status and after-hours activity across all offices from one console. Video clips from any location are available for incident review without needing separate logins, and consolidated alerts mean nothing gets missed across sites.
Service or Delivery Business
A plumbing company with three locations across the metro area uses the Enterprise Fleet dashboard to track service vans at each branch. The operations manager sees all vehicles across all locations in one view, organized by site, and can quickly tell which trucks are en route, idle, or back at the shop. Geofence alerts confirm when technicians arrive at and depart from job sites, driver behavior reports flag unsafe driving by branch, and automatic mileage logging simplifies reimbursement across the company. After-hours movement alerts notify the owner if any vehicle from any location is used outside business hours.
Getting Started with Surety Business
To set up Enterprise management, you need Surety Business systems at multiple locations. Surety helps you with the initial account setup, helps you plan your primary login and group hierarchy, and configures your Enterprise Groups to match your organizational structure. If you're migrating from individual single-system accounts, the support team can assist with the user migration process to ensure a smooth transition.
Visit Surety Business to get started, or reach out to Surety Support if you have questions about planning your multi-site deployment.
Limitations to Know
A few things to plan around: Enterprise users cannot simply be "promoted" from existing single-system accounts — they must be removed and recreated under the Enterprise Group, so factor in migration time. Cross-dealer groups, while supported, have feature gaps compared to single-dealer groups. Video-only accounts receive the video dashboard but not the full Enterprise Security Console. And user credential edits are restricted to the Alarm.com website for security purposes — the mobile app doesn't support Enterprise user management.
One Dashboard, All Locations
Alarm.com's Enterprise tools give multi-site businesses the kind of centralized visibility and control that used to require expensive, proprietary systems. Security, access control, video surveillance, and fleet management — all in one platform, accessible from one login. Through Surety Business, you get those enterprise capabilities paired with straightforward pricing, hands-on setup support, and a team that understands how to configure multi-site deployments the right way. Whether you're managing three locations or thirty, the tools scale with you.